Dannielle O'sullivan
About Dannielle O'sullivan
Dannielle O'Sullivan is a Technical Support Specialist at WP Engine with a background in Digital Humanities and Information Technology from University College Cork.
Title and Current Company
Dannielle O'Sullivan is a Technical Support Specialist currently working at WP Engine. In this role, Dannielle utilizes their troubleshooting skills to provide effective solutions for a range of technical issues. Their expertise in StudioPress and the Genesis framework enhances their ability to support clients with specific web hosting and website development needs.
Previous Roles and Experience
Before joining WP Engine, Dannielle O'Sullivan worked as a Quality Maps Tester at Morgan McKinley in County Cork, Ireland from 2019 to 2020. Prior to that, Dannielle held a position as a Cashier at Quay Co Op for three months in 2018. Additionally, Dannielle gained early career experience as an Intern at Digisoft.tv, where they worked for eight months from 2017 to 2018. These roles contributed to Dannielle's diverse background and adaptability in various work environments.
Education and Qualifications
Dannielle O'Sullivan studied at University College Cork, where they earned a Bachelor of Arts in Digital Humanities and Information Technology from 2015 to 2019. This academic background provided Dannielle with a strong foundation in digital technologies and information management. Before attending university, Dannielle achieved a Leaving Certificate from Gaelcholáiste Mhuire (A.G.), North Monastery, Cork, completing their secondary education from 2009 to 2015.
Skills and Technical Proficiencies
Dannielle O'Sullivan has developed several technical skills that are crucial to their role in technical support. They have a basic understanding of Linux Command Line and are familiar with core error codes associated with web hosting, such as 404 errors. Dannielle also has basic knowledge of DNS and SSL, which aid in problem resolution. Additionally, Dannielle demonstrates strong root cause analysis skills, enabling effective troubleshooting across various scenarios. Their typing speed ranges between 40 to 60 words per minute, enhancing efficiency in task execution.
Passion and Adaptability
Dannielle O'Sullivan has a notable passion for media and design, which drives their continual pursuit of opportunities to expand their creative interests and technical skills. They are highly adaptable and resilient, qualities that are essential in the rapidly changing landscape of the tech industry. This adaptability allows Dannielle to remain effective and contribute significantly to their team and company.