Dylan Saunders
About Dylan Saunders
Dylan Saunders is a Technical Support Manager at WP Engine with over a decade of experience in technical support and customer retention roles.
Current Title and Position
Dylan Saunders is currently serving as a Technical Support Manager at WP Engine. In this role, he oversees the technical support team, ensuring customer issues are resolved efficiently and effectively.
Progression at WP Engine
Dylan has been with WP Engine for over 8 years, starting in 2013. He began his journey as a Technical Support Specialist - Level 2 and transitioned to Technical Support Shift Lead, holding the position for six years. By 2021, he advanced to the role of Technical Support Manager, demonstrating his expertise and leadership within the company.
Previous Experience at Hostgator.com
Before joining WP Engine, Dylan Saunders worked at Hostgator.com in various roles. From 2011 to 2013, he progressed from Jr. Administrator Level 1 to Jr. Administrator Level 2, and later to Cancellations Administrator/Retention Specialist. With experience spanning technical support and customer retention, Dylan developed skills essential for his future career in tech support management.
Educational Background
Dylan Saunders holds a Bachelor's degree in Linguistics from The University of Texas at Austin, where he studied from 2006 to 2010. This academic background equipped him with analytical and problem-solving skills crucial for his roles in technical support and data analysis.
Data Analysis Experience
Early in his career, Dylan worked as a Data Analyst at MyEdu for two months in 2010. This position allowed him to gain foundational experience in data analysis, further supporting his technical acumen in subsequent roles.