Helen Venables
About Helen Venables
Helen Venables is a Remote Happiness Engineer at WP Engine and Flywheel, with over 11 years of experience in Property Management software and a background in QA and technical support.
Current Positions at WP Engine and Flywheel
Helen Venables is currently employed as a Remote Happiness Engineer at WP Engine, based in the United Kingdom. She also holds the same position at Flywheel, where she serves the Omaha and Cornwall regions. In her role, she focuses on technical support and client satisfaction for WordPress web hosting, leveraging her extensive experience in the field.
Previous Roles at ZPG Plc and The Property Software Group
Helen Venables has accumulated a wealth of experience in various roles throughout her career. From 2015 to 2019, she worked as a QA Test Engineer at ZPG Plc in Redruth. Prior to that, she held multiple positions at The Property Software Group, including Product Release Co-Ordinator (2012-2015), QA (2010-2012), and Support Team Leader (2008-2010).
Educational Background
Helen Venables completed her secondary education at Helston School, where she studied from 1982 to 1987. Although specific details about her field of study are not provided, her educational background has contributed to her career in the tech industry.
Expertise in Property Management Software
Helen Venables brings over 11 years of experience in Property Management software. Her expertise ranges from software testing to providing technical support. She has a proven track record of working in an Agile environment, involving QA in every step of the development process, and actively seeks ways to improve processes and enhance productivity.
Skills in Documentation and Communication
Throughout her career, Helen Venables has developed skills in creating software documentation for both internal and end users. She maintains knowledge-base articles to support users and is proficient in translating technical jargon into easy-to-understand steps for less technical customers. Helen excels in building successful relationships and communicating with all levels of business, always aiming to improve client satisfaction.