Hunter Rossier
About Hunter Rossier
Hunter Rossier is the Head of Customer Success Operations at WP Engine in the United States, with over 9 years of experience in various customer success and onboarding roles at the company.
Company
Hunter Rossier is currently working at WP Engine in the United States. WP Engine is a well-known company in the tech industry, primarily focusing on WordPress digital experience platforms. Hunter has spent his extensive career at this company, transitioning through various roles over nearly a decade.
Title
Hunter Rossier holds the title of Head Of Customer Success Operations at WP Engine. In this role, Hunter oversees strategies and operations aimed at ensuring customer satisfaction and successful onboarding experiences.
Previous Roles at WP Engine
Hunter Rossier has had a long and dynamic career at WP Engine, transitioning through several significant roles. He started as a Technical Support Specialist in 2014. From there, he moved to the Onboarding Manager position from 2015 to 2019. Hunter was then promoted to Manager, Onboarding (2019-2021) and later to Sr. Manager, Onboarding in 2021. He continued to advance, holding the title of Sr. Manager, Customer Success Systems & CX Analytics from 2021 to 2023, and then Head of Retention from 2023 to 2024.
Customer Success and Retention Expertise
With over 9 years of experience in customer success and onboarding roles at WP Engine, Hunter Rossier has developed a deep expertise in the field. As Head of Retention, he was responsible for implementing and overseeing customer retention strategies. Earlier, as Sr. Manager, Customer Success Systems & CX Analytics, he played a key role in developing and refining customer success systems and CX analytics.
Location and Work Experience
Hunter Rossier has worked extensively in Austin, Texas in various roles before relocating to Northampton, Massachusetts. His journey through multiple locations reflects his adaptability and commitment to his roles at WP Engine.