Tyler Ferguson
About Tyler Ferguson
Tyler Ferguson is a Customer Success Manager at WP Engine in Austin, Texas, with extensive experience in customer success and account management roles.
Title: Customer Success Manager
Tyler Ferguson is currently serving as a Customer Success Manager at WP Engine. His role involves managing customer relationships to ensure customer satisfaction and retention. Based in Austin, Texas, Tyler is responsible for strategically developing and implementing customer success initiatives that help drive the company's growth.
Experience at uShip
Tyler Ferguson has extensive experience working at uShip in various roles. He started as a Member Support Representative from 2012 to 2013, where he handled customer inquiries and support. He then progressed to an Account Manager from 2013 to 2017, focusing on managing client accounts. Tyler was promoted to Customer Success Team Lead from 2017 to 2019, where he led a team that focused on customer success strategies. His final role at uShip was as an Account Manager - Strategic Partnerships from 2019 to 2021, where he managed key partnerships and strategic accounts.
Past Roles and Responsibilities
Before joining WP Engine and uShip, Tyler worked at Barton Creek Resort & Spa as a Guest Services Representative from 2010 to 2012, focusing on customer service. He also worked at YMCA of Greater Indianapolis as a Site Director from 2008 to 2009, overseeing site operations and staff. In both roles, Tyler demonstrated his ability to manage teams and improve customer engagement and satisfaction.
Education and Expertise
Tyler Ferguson has a solid educational background in sports and management. He earned a Bachelor's degree in Sport Management from Indiana University–Purdue University Indianapolis, where he studied from 2004 to 2008. He furthered his education at Indiana University Bloomington, achieving a Master's degree in Sport Marketing from 2009 to 2010. Tyler specializes in areas such as client on-boarding, forecasting, contract negotiations, and building key partnerships.
Skills and Specializations
Tyler Ferguson is skilled in developing and implementing client on-boarding processes aimed at enhancing customer retention rates. He specializes in forecasting and contract negotiations, which contribute to improved profit channels. He has a robust background in building partnerships and retaining key accounts, coupled with a focus on optimizing team productivity and efficiency. Additionally, Tyler is adept at strategically motivating team members to achieve both their professional and the company's goals.