Christianna Zammatore
About Christianna Zammatore
Christianna Zammatore is a Workforce Management Analyst with extensive experience in customer service and workforce management roles across various organizations. She has worked at WPS Health Solutions since 2022 and has held positions at SquareTrade, FAIRWINDS Credit Union, and Amazon, among others.
Work at WPS Health Solutions
Christianna Zammatore has been employed at WPS Health Solutions as a Workforce Management Analyst since 2022. In this role, she focuses on optimizing workforce efficiency and ensuring that staffing levels meet operational needs. Her experience in workforce management contributes to the overall effectiveness of the organization.
Previous Experience in Workforce Management
Prior to her current position, Christianna Zammatore worked at FAIRWINDS Credit Union as a Workforce Management Specialist from 2019 to 2021. She also held the role of Workforce Scheduler at Holiday Inn Club Vacations for five months in 2018 to 2019. Additionally, she served as a Forecast Analyst and Real Time Analyst/Scheduler at SquareTrade in 2018 and from 2017 to 2018, respectively.
Customer Experience Roles
Christianna Zammatore has a background in customer service, having worked as a Customer Experience Specialist at SquareTrade for seven months in 2016 to 2017. She also served as a Customer Service Representative at Amazon during the same period. These roles provided her with valuable insights into customer needs and service delivery.
Education and Expertise
Christianna Zammatore studied at Rutgers University, where she earned a Bachelor of Arts (BA) degree with a focus on Psychology and Human Resource Management. She also attended Mount Saint Dominic Academy from 2003 to 2007. Her educational background supports her expertise in workforce management and human resources.
Early Career Development
Christianna began her career as an Operations Assistant at ExamSoft Worldwide, Inc. from 2014 to 2015. This role laid the foundation for her subsequent positions in customer service and workforce management, allowing her to develop essential skills in operations and team coordination.