Cortney Monson
About Cortney Monson
Cortney Monson is a Business Analyst at WPS Health Solutions, leveraging her extensive background in customer service within the insurance industry to enhance her analytical skills. She has advanced proficiency in Microsoft Excel and a strong record in management, which supports her role in analyzing business processes and recommending improvements.
Work at WPS Health Solutions
Cortney Monson has been employed at WPS Health Solutions as a Business Analyst since 2021. In this role, she utilizes her extensive experience in customer service and management to analyze business processes. Her responsibilities include recommending improvements based on her analytical findings. Her background in the insurance industry supports her effectiveness in this position.
Experience at WPS Health Insurance
Prior to her current role, Cortney Monson worked at WPS Health Insurance for 12 years, serving as a Customer Service Supervisor from 2009 to 2021. This position allowed her to develop strong customer service skills and management capabilities, which she now applies in her analytical work. Her long tenure at WPS Health Insurance provided her with valuable insights into the operational aspects of the insurance industry.
Education and Expertise
Cortney Monson studied at Madison Area Technical College, where she focused on Supervisory Management. She earned an Associate of Applied Science degree from 2014 to 2015. This educational background has equipped her with essential management skills that enhance her analytical capabilities in her current role as a Business Analyst.
Analytical Skills and Tools
Cortney possesses advanced skills in Microsoft Excel, which are essential for her data analysis and reporting tasks. These skills enable her to effectively manage and interpret data, contributing to her success in analyzing business processes and making informed recommendations for improvements.
Background in Customer Service
Cortney Monson has a strong background in customer service within the insurance industry. This experience enhances her analytical capabilities, allowing her to understand customer needs and expectations. Her ability to analyze customer service processes contributes to her effectiveness as a Business Analyst.