Katie Parks
About Katie Parks
Katie Parks is a Customer Service Representative at WPS Health Solutions in West Frankfort, Illinois, where she has worked since 2019. She holds a Bachelor of Science in Health Care Administration from Southern Illinois University, Carbondale, and has previous experience as a Referral Coordinator at Southern Illinois Healthcare.
Work at WPS Health Solutions
Katie Parks has been employed at WPS Health Solutions as a Customer Service Representative since 2019. In this role, she provides support and assistance to clients, ensuring their inquiries and concerns are addressed effectively. Her tenure at WPS Health Solutions spans five years, during which she has developed a strong understanding of the company's services and customer needs. The position is based in West Frankfort, Illinois, where she contributes to the organization's commitment to customer satisfaction.
Education and Expertise
Katie Parks studied at Southern Illinois University, Carbondale, where she earned a Bachelor of Science degree in Health/Health Care Administration/Management from 2016 to 2018. She also holds minors in Long Term Care Administration and Health Information and Informatics Management. Prior to this, she attended John A. Logan College, completing a program in General Studies from 2014 to 2016. Her educational background provides a solid foundation for her work in the healthcare sector.
Previous Experience in Healthcare
Before joining WPS Health Solutions, Katie Parks worked as a Referral Coordinator at Southern Illinois Healthcare from 2018 to 2019. In this role, she managed patient referrals and coordinated communication between healthcare providers. Additionally, she completed an internship at the Marion Veterans Affair Medical Center, gaining practical experience in a healthcare setting. This prior experience has contributed to her skills in customer service and healthcare administration.
Location and Community Involvement
Katie Parks is based in West Frankfort, Illinois, where she is actively engaged in her community. Her work in customer service at WPS Health Solutions allows her to connect with local residents and address their healthcare needs. Her background in healthcare administration and management positions her to contribute positively to community health initiatives.