Monica Pastrana
About Monica Pastrana
Monica Pastrana is a Business Transformation Manager with extensive experience in process improvement and customer experience strategy. She has worked in various roles across healthcare organizations in the Madison, Wisconsin area, utilizing Lean and Six Sigma methodologies to enhance business processes.
Current Role at WPS Health Solutions
Monica Pastrana serves as the Business Transformation Manager at WPS Health Solutions, a position she has held since 2019. In this role, she focuses on enhancing business processes and improving customer experience. Her expertise in Lean and Six Sigma methodologies allows her to implement effective strategies that drive transformation within the organization.
Previous Experience at WPS Health Solutions
Prior to her current role, Monica worked as the Business Transformation Lead at WPS Health Solutions from 2017 to 2019. During this time, she was instrumental in influencing business stakeholders and executive leadership to prioritize customer experience. Her efforts contributed to the development of strategies that aligned with customer needs and organizational goals.
Experience at SSM Health
Monica Pastrana worked at SSM Health as a Process Improvement Facilitator-Senior from 2014 to 2017. In this capacity, she specialized in utilizing Voice of the Customer (VOC) data to inform business strategy. Her role involved facilitating process improvements that enhanced operational efficiency and service delivery.
Background at Dean Clinic
Monica began her career in the healthcare sector as an Operations Associate at Dean Clinic, where she worked for eight months in 2013. This initial experience provided her with foundational knowledge in operations management and set the stage for her future roles in process improvement and business transformation.
Education and Expertise
Monica Pastrana earned her Bachelor's degree in Management and Marketing from Edgewood College, completing her studies from 2002 to 2006. Her academic background, combined with her expertise in Lean and Six Sigma methodologies, equips her with the skills necessary to redesign business processes effectively.