Rilyn Cook
About Rilyn Cook
Rilyn Cook is an IT Support professional with a background in technical expertise and production leadership. She has a passion for remote work and personal development, and enjoys outdoor activities in her free time.
Current Role in IT Support
Rilyn Cook currently holds the position of IT Support at Wyld, a role she has been in since 2023. This position is remote, allowing her to utilize her skills in technology support while embracing her passion for remote work. In this capacity, she provides technical assistance and support to users, ensuring that their IT needs are met efficiently.
Previous Experience at Wyld
Before her current role, Rilyn Cook worked at Wyld as a Production Lead from 2021 to 2023. During her two years in this position, she was responsible for overseeing production processes and ensuring operational efficiency. This experience contributed to her understanding of the company's operations and enhanced her skills in leadership and team management.
Background at Apple
Rilyn Cook served as a Technical Expert at Apple from 2018 to 2021. In this hybrid role based in Tucson, Arizona, she provided technical support and guidance to customers, helping them navigate various Apple products and services. This experience equipped her with valuable technical skills and customer service expertise.
Education and Professional Development
Rilyn Cook attended the University of Arizona for five years, where she gained foundational knowledge that supports her career in IT. She is committed to continuous personal and professional development, actively pursuing Microsoft certifications to enhance her technical skills and stay updated with industry trends.
Personal Interests and Activities
In her free time, Rilyn Cook enjoys engaging in outdoor activities such as kayaking, hiking, foraging, and gardening. These activities reflect her appreciation for nature and a healthy lifestyle. She resides in Michigan with her long-term boyfriend, an old dog, and two young cats, balancing her professional and personal life.