Freddy Calderon
About Freddy Calderon
Freddy Calderon is an IT Operations professional with a background in Computer Systems Networking and Telecommunications. He has extensive experience in technical support, incident management, and collaboration with various IT teams, currently working at Wynn Resorts in Las Vegas, Nevada.
Work at Wynn Resorts
Freddy Calderon has been employed at Wynn Resorts since 2019, where he serves in the IT Operations department. His role involves providing first-level support and troubleshooting for a variety of technical issues within a large enterprise environment. Calderon collaborates with multiple support teams, including desktop support, network operations center (NOC), application support, project managers, and engineers to effectively resolve technical challenges. His responsibilities include documenting all work performed through a ticket tracking system and ensuring incidents are routed to the appropriate IT teams.
Education and Expertise
Freddy Calderon has a solid educational background in information technology and computer systems. He obtained an Associate's degree in Computer Systems Networking and Telecommunications from International Business College in Texas, studying from 2010 to 2011. He furthered his education at Western Technical College, earning an Associate in Applied Science in Information Technology from 2013 to 2015. Calderon also holds a Bachelor's of Science in Information Technology with a focus on Security, achieved from Western Governors University in 2017.
Background in IT Support
Prior to his current position, Freddy Calderon worked as a Network Technician at MIRATEK Corporation from 2015 to 2017 in the El Paso, Texas area. In this role, he provided technical support and troubleshooting for various hardware and software issues. He also briefly served as an IT Support Specialist at Open Hearts Family Wellness in 2017, where he continued to develop his skills in providing technical assistance and support.
Technical Skills and Responsibilities
Freddy Calderon's technical responsibilities include identifying and escalating major incidents using approved IT processes. He is skilled in troubleshooting a wide range of technical issues, including those related to hardware, software, networks, and mobile devices. Calderon contributes to the creation of knowledgebase articles, checklists, FAQs, and end-user training materials, enhancing the overall support structure within his organization.