Gerardo Acosta
About Gerardo Acosta
Gerardo Acosta is a Senior Application Support Analyst at Wynn Resorts, where he has worked since 2021. He has extensive experience in application support and technology management, having previously held various roles at MGM Resorts International and Xerox.
Work at Wynn Resorts
Gerardo Acosta has been employed at Wynn Resorts since 2020, initially serving as an Application Support Analyst. In 2021, he advanced to the role of Senior Application Support Analyst, where he has continued to work for three years in Las Vegas, Nevada. In this position, he leads assigned business services, providing measurable statistics and facilitating effective problem management. He collaborates closely with business owners to prioritize issues, establish service level agreements (SLAs), and manage maintenance windows. He also participates in major projects and assists with application testing.
Previous Experience at MGM Resorts International
Prior to his tenure at Wynn Resorts, Gerardo Acosta worked at MGM Resorts International from 2010 to 2019. He held various positions, starting as a Systems Technician for one year, followed by a promotion to Supervisor of Field Technology Services in 2015 for 11 months. He then served as Manager of Field Technology Services from 2016 to 2019. In these roles, he gained experience in managing technology services and leading teams within a high-paced environment.
Career Background in Technology
Gerardo Acosta has a diverse background in technology, beginning his career at Stewart Title as a Systems Tech / Imaging Specialist from 2001 to 2008. He later worked at Xerox as a Systems Technician from 2011 to 2014, where he served as a System Technician Supervisor. His career includes a brief period seeking a new job as an Information Technology Manager from 2019 to 2020. This varied experience has equipped him with a strong foundation in technical support and service management.
Technical Skills and Responsibilities
In his current role, Gerardo Acosta is responsible for level 3 technical troubleshooting and serves as the first line of escalation for business owners. He works closely with the Application Support Analysts Team to address technical issues and escalates matters with vendors when necessary. His responsibilities include leading business services, managing problem resolution, and ensuring effective communication between technical teams and business stakeholders.