Kailena Scott
About Kailena Scott
Kailena Scott is a seasoned professional with over 20 years of experience in customer service, primarily within the casino and banking industries. Currently, she works at Wynn Resorts in Las Vegas as Room Service, having previously held various roles including KYC Analyst at Barclays and Real Estate Agent at Berkshire Hathaway HomeServices.
Work at Wynn Resorts
Kailena Scott has been employed at Wynn Resorts as a Room Service staff member since 2021. In this role, she is responsible for providing exceptional guest service and managing dining reservations systems. Her experience in the hospitality industry contributes to her ability to coordinate personalized in-room dining occasions effectively.
Previous Experience in the Casino Industry
Kailena Scott has extensive experience in the casino industry, having worked in various roles. She served as a Room Service staff member at Green Valley Ranch Resort Spa & Casino from 2018 to 2019 and at Palms Casino Resort from 2019 to 2020. Additionally, she worked as a Customer Service Representative at SLS Las Vegas from 2014 to 2015 and as a Slots/Beverage Ambassador at Station Casinos, LLC from 2013 to 2015.
Experience in Banking and Financial Services
Kailena Scott worked at Barclays as a KYC Analyst for seven months in 2021, where she reviewed customer accounts and credit applications to identify potentially suspicious activity. She also held the position of Financial Assistant at Barclays from 2020 to 2021. Her responsibilities included handling incoming and outgoing calls to verify account indicators and prevent fraudulent activity.
Education and Expertise
Kailena Scott studied at The University of Texas at Arlington. She has over 20 years of customer service experience, which spans both the casino and banking industries. Her expertise includes managing dining reservations systems and coordinating in-room dining operations.
Diverse Professional Background
Kailena Scott has a diverse professional background that includes roles in retail and real estate. She worked as a Sales Manager at Macy's for five months in 2014 and as a Real Estate Agent at Berkshire Hathaway HomeServices Nevada Properties from 2018 to 2020. Additionally, she served as a Customer Service Sales Specialist at ProCaps Laboratories from 2016 to 2018.