Xceed
Xceed is a privately held company founded in 2001, specializing in business process outsourcing and offering services in various sectors including telecommunications and technology. With a team of 7,262 employees, it operates over 10,000 multi-channel stations and has received multiple awards for its services, including the Best Global Outsourcing 100™ award from IAOP™.
Company Overview
Xceed is a privately held company founded in 2001, headquartered in Cairo, Egypt. The company operates in the Outsourcing and Offshoring Consulting industry and employs a team of 7,262 individuals, classifying it as a very large enterprise. Xceed has expanded its presence internationally with locations in Casablanca, Morocco, and Port Louis, Mauritius, as well as a new site in the UAE.
Services Offered
Xceed specializes in Business Process Outsourcing, providing both voice and non-voice services. The company also offers social media support and analysis, managing outsourcing agreements in 10 different languages. Xceed operates over 10,000 web-enabled multi-channel stations, enabling efficient service delivery across various sectors.
Industry Recognition
Xceed has received multiple accolades for its performance and service quality. It was awarded for Excellent After Sales services by Hyundai in 2011 and has been recognized as a Best Global Outsourcing 100™ company by IAOP™ multiple times between 2009 and 2020. Additionally, Xceed was named the Strategic Partner of the Year by du in both 2012 and 2014.
Certifications
Xceed holds multiple ISO certifications, including ISO 22301:2012 for Business Continuity Management and ISO/IEC 27001:2013 for Information Security Management. These certifications demonstrate the company's commitment to maintaining high standards in operational resilience and information security.
Sectors Served
Xceed serves a diverse range of sectors, including Telecommunication, Technology, Automotive, Public Sector, Tourism & Aviation, and Education. This broad service offering allows the company to cater to various client needs and adapt to different industry requirements.