Osama Metwally
About Osama Metwally
Osama Metwally is an IT Helpdesk professional who has worked at Xceed in Cairo, Egypt since 2015. He has previous experience as an IT Technician and Customer Service Representative, as well as freelance work in the United States.
Work at Xceed
Osama Metwally has been employed at Xceed since 2015, serving as an IT Helpdesk professional. His role involves providing technical support and assistance to users, ensuring smooth operations within the company's IT infrastructure. Metwally's tenure at Xceed has lasted for nine years, during which he has contributed to various IT initiatives and user support efforts in Cairo, Al Qahirah, Egypt.
Previous Experience in IT Support
Before joining Xceed, Osama Metwally worked as an IT Technician at Senzo Mall for four months in 2014. This role involved troubleshooting hardware and software issues, providing technical assistance to staff, and maintaining IT systems. Additionally, he gained experience as a Customer Service Representative at Xceed for six months in 2015, where he developed skills in customer interaction and support.
Freelance Work Background
In 2014, Osama Metwally worked as a freelancer on Odesk for four months. This experience allowed him to engage with various clients and projects, enhancing his technical skills and adaptability in different work environments. His freelance work took place in Redwood City, California, United States, contributing to his diverse professional background.
Career Timeline
Osama Metwally's career in IT began with his freelance work in 2014, followed by a brief position as an IT Technician at Senzo Mall. He transitioned to a Customer Service Representative role at Xceed in 2015, before ultimately moving into his current position as IT Helpdesk. His career trajectory reflects a consistent focus on IT support and customer service.