Sherif Omar
About Sherif Omar
Sherif Omar is a Workforce Supervisor at Xceed, where he has worked since 2017. He has a background in sales, marketing, and workforce management, with previous roles at TE Data and Americana Egypt.
Current Role at Xceed
Sherif Omar serves as a Workforce Supervisor at Xceed, a position he has held since 2017. In this role, he is responsible for managing staffing and business increase patterns for the WE Group. He ensures a high level of resource utilization to meet service level targets. Sherif also communicates yearly plans to department heads and collaborates with planning teams to cover future plans. His work involves aligning with management at all levels to anticipate expected events or potential crises, ensuring effective resource management across the contact center.
Previous Experience at TE Data
Sherif Omar has extensive experience at TE Data, where he held multiple roles over several years. He started as a Workforce Specialist from 2011 to 2015, followed by a position as a Sales and Marketing Specialist from 2010 to 2011. He then advanced to Work Force Senior Specialist in Forecasting & Capacity Planning from 2014 to 2017. His responsibilities included conducting analyses of supply and demand components, implementing cost-effective models, and providing statistical analysis to support business decision-making.
Background in Quality Assurance
Prior to his tenure at TE Data, Sherif Omar worked at Americana Egypt as a Quality Assurance Specialist from 2007 to 2009. In this role, he focused on quality assessment processes and provided insights to improve operational effectiveness. His work involved preparing reports and delivering solutions that facilitated informed business decisions.
Education and Academic Background
Sherif Omar studied at Helwan University in Cairo, where he earned a Bachelor of Arts (B.A.) in History from 2001 to 2005. His academic background has contributed to his analytical skills and understanding of various organizational dynamics, which he applies in his professional roles.