Gemma Procter
About Gemma Procter
Gemma Procter is a Customer Support Manager at Xcelirate, where she has worked since 2019. She has a strong background in media and communication, along with experience in management consulting, which supports her role in effectively managing customer support teams.
Work at Xcelirate
Gemma Procter has been serving as the Customer Support Manager at Xcelirate since 2019. In this role, she oversees customer support operations and manages a team dedicated to enhancing customer satisfaction. Her extensive experience in management consulting contributes to her effectiveness in this position, allowing her to implement strategies that improve service delivery and team performance.
Education and Expertise
Gemma Procter studied at The Open University, focusing on Accounting and Business/Management from 2015 to 2018. This educational background provides her with a solid foundation in business principles, which she applies in her role in customer support. Her expertise in media and communication further complements her ability to engage with customers and manage support teams.
Background in Management Consulting
Prior to her current role, Gemma Procter worked in the management consulting industry. This experience has equipped her with skills in team management and strategic planning, which are essential for her responsibilities in customer support. Her background allows her to approach challenges with a structured mindset, enhancing her team's effectiveness.
Previous Experience at AmaZix
Before joining Xcelirate, Gemma Procter held the position of Team Leader and Professional Moderator at AmaZix from 2018 to 2019. In this role, she was responsible for leading a team and ensuring the quality of moderation services. This experience contributed to her development in team leadership and customer engagement.