Jal Licardo
About Jal Licardo
Jal Licardo is a Senior Customer Service Representative at Xcelirate, where he has worked since 2021. He has a background in psychology and experience in content moderation and customer service across various industries.
Work at Xcelirate
Jal Licardo has been employed at Xcelirate since 2019, initially serving as a Customer Service Representative and Content Moderator. In 2021, he advanced to the role of Senior Customer Service Representative. His responsibilities include moderating content for enterprise clients, which enhances customer satisfaction and engagement. His tenure at Xcelirate spans over five years, during which he has developed a strong understanding of customer service dynamics and client needs.
Education and Expertise
Jal Licardo earned a Bachelor's degree in Psychology from Lyceum of the Philippines University, where he studied from 2013 to 2018. His educational background provides him with insights into human behavior, which he applies in his customer service roles. His expertise includes utilizing technology and people strategies to assist clients in achieving their business and personal goals.
Background
Before joining Xcelirate, Jal Licardo gained experience as a Learning Success Advisor at Qintil Learning in London, United Kingdom, from 2018 to 2019. He also completed internships in 2017 at First Oceanic Property Management, Inc. in Taguig City and at Colegio de San Juan de Letran Calamba in Calamba, Laguna. These roles contributed to his development in customer service and human resources.
Achievements
Jal Licardo has a demonstrated history of working with clients across various industries, showcasing versatility and adaptability in customer service roles. His strong background in content moderation for enterprise clients highlights his ability to enhance customer satisfaction and engagement effectively.