Bryn Lowry
About Bryn Lowry
Bryn Lowry serves as the Head of Customer Experience at Xendit, bringing extensive experience from roles at notable firms such as Accenture and McKinsey & Company. With a strong background in customer success and a focus on B2B SaaS startups, Lowry operates remotely and has held various leadership positions in customer experience and success.
Work at Xendit
Bryn Lowry serves as the Head of Customer Experience at Xendit, a role he has held since 2022. In this position, he focuses on enhancing customer satisfaction and building effective customer experience strategies. His work is conducted on-site in Singapore, where he contributes to the company's growth in the B2B SaaS sector.
Previous Experience in Customer Success
Prior to his current role, Bryn Lowry held several key positions in customer success. He worked at Cloudleaf, Inc. as Vice President of Customer Success from 2020 to 2022. Before that, he was the Director of Customer Success at Elementum from 2017 to 2018. Additionally, he served as the Vice President and Global Head of Professional Services, Customer Success and Support at Elementum from 2019 to 2020.
Consulting Background
Bryn Lowry has a strong consulting background, having worked at Accenture and McKinsey & Company. At Accenture, he was a Management Consultant in Supply Chain Management from 2007 to 2010, working across Australia, Thailand, and the Philippines. He later joined McKinsey & Company, where he served as a Senior Engagement Manager in the Digital Practice from 2014 to 2017, and as a Senior Associate from 2012 to 2014.
Education and Expertise
Bryn Lowry holds multiple degrees in computer science and engineering. He earned a Bachelor of Science in Computer Science from the University of Melbourne in 2004 and a Bachelor of Electrical Engineering from the same institution. He also studied at the National University of Singapore. Additionally, he obtained an MBA from Columbia Business School in 2012, which complements his technical background with business acumen.
Current Roles and Advisory Positions
In addition to his role at Xendit, Bryn Lowry operates as a Strategic Advisor at Pascal Software, focusing on pre-sales and customer success since 2022. He also holds the position of Honorary Fellow at the University of Melbourne, where he contributes to academic initiatives remotely since 2023.