Ditta Aprilia
About Ditta Aprilia
Ditta Aprilia serves as the Product Specialist Lead at Xendit, where she has worked since 2020. Her previous experience includes roles in customer service and order processing at Sale Stock and customer success management at Pawoon.
Work at Xendit
Ditta Aprilia currently holds the position of Product Specialist Lead at Xendit, a role she has occupied since 2020. In this capacity, she is responsible for leading product initiatives and ensuring that customer needs are met through effective product management. Prior to her current role, she worked at Xendit as a Customer Success professional from 2019 to 2020, where she focused on enhancing customer satisfaction and support.
Previous Experience at Sale Stock
Ditta Aprilia has a background in various roles at Sale Stock, where she worked from 2015 to 2017. She began as a Customer Service Officer for four months, followed by a position as an Order Processing Officer for nine months. She then transitioned to a Quality Assurance Officer role, which she held for ten months. These positions provided her with a solid foundation in customer service and operational processes.
Experience at Pawoon
Ditta Aprilia served as a Customer Success Manager at Pawoon from 2018 to 2019. In this role, she focused on ensuring customer satisfaction and success, contributing to the overall effectiveness of the customer experience. Her time at Pawoon allowed her to further develop her skills in customer relationship management.
Education and Expertise
Ditta Aprilia earned her Bachelor of Media and Journalism from Universitas Gadjah Mada (UGM), where she studied Communication and Media Studies from 2008 to 2014. This educational background has equipped her with knowledge and skills relevant to her roles in product management and customer success.