Fauzan Karnaen
About Fauzan Karnaen
Fauzan Karnaen is a Customer Success Generalist currently working at Xendit since 2021. He has a diverse background in partnerships and business operations, with previous roles at Skill Academy by Ruangguru, AIESEC, and Vooya across various countries including Indonesia, China, Cambodia, and Canada.
Work at Xendit
Fauzan Karnaen has been employed at Xendit as a Customer Success Generalist since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Xendit's payment solutions. His responsibilities include addressing customer inquiries, providing support, and facilitating a seamless experience for users of the platform.
Previous Experience at Skill Academy by Ruangguru
Prior to his current role, Fauzan worked at Skill Academy by Ruangguru in various capacities. He served as a Partnerships Specialist for six months in 2020, followed by a year as a Senior Business Operation from 2020 to 2021. Additionally, he held a position in Business Operations for three months in 2020. His roles involved managing partnerships and optimizing business operations within the organization.
AIESEC Involvement
Fauzan has significant experience with AIESEC, where he held multiple positions. He was the National Product Head of the Incoming Exchange Program from 2018 to 2019 in Beijing City, China. He also served as the National Director of Partnership Development from 2017 to 2018 in Phnom Penh, Cambodia, and was part of the Global Product Team for 11 months in Montreal, Canada. His work involved developing partnerships and managing exchange programs.
Education and Expertise
Fauzan Karnaen earned a Bachelor's degree in Information Systems from Telkom University, where he studied from 2013 to 2017. His educational background provides a foundation in technology and business processes, which supports his roles in customer success and operations management.
Experience at Vooya
Fauzan worked as a Program Advisor at Vooya for two months in 2019-2020 in the Greater Jakarta Area, Indonesia. In this role, he contributed to program development and provided advisory support, leveraging his expertise in business operations and partnerships.