XOi Technologies
XOi Technologies provides a cloud-based mobile application that empowers field service technicians with tools for capturing job site information, accessing documentation, and leveraging data for improved service and transparency.
Company Overview
XOi Technologies provides a cloud-based mobile application that empowers field service technicians to deliver transparent and high-quality service. The application is designed to assist both Carrier and Bryant service technicians across the U.S. in capturing critical job site information, launching remote support, accessing relevant equipment documentation, and recording photos and videos of recommended and completed work.
Services
XOi Technologies offers a comprehensive suite of tools designed to manage and leverage data from current jobs and historical projects. Services include powerful data collection, virtual support and mentoring, and providing data-based insights. The platform streamlines workflows, documents job sites, and uses augmented reality and AI to analyze job data. Additionally, it offers real-time remote video support and training, an extensive knowledge base of product documentation, and content customized for specific dealer needs.
Features
XOi Technologies includes specific features tailored for various needs. For instance, Daikin-specific smart workflows with conditional logic guide technicians through their tasks. The platform also boasts a Daikin-specific AI-driven knowledge base, smart push notifications, easily accessible asset-centric service histories, and live augmented reality remote support directly to Daikin technical support. These features contribute to strategic trade insights and real-time decision-making, improving both current and future service calls.
Technological Capabilities
Utilizing augmented reality and artificial intelligence, XOi Technologies applies, aggregates, and analyzes critical job data from the moment a field technician steps onto a job site. The platform provides photo and video documentation capabilities, real-time remote video support, and access to a vast repository of product documentation and training content. This technology enhances real-time problem solving and supports comprehensive data sets based on historical job data, collective knowledge, and job and equipment histories.