XSELL Technologies
XSELL Technologies provides an AI-driven real-time coaching solution for contact center agents, enhancing customer interactions and operational efficiency across major platforms.
Company Overview of XSELL Technologies
XSELL Technologies offers a real-time coaching solution that dynamically adapts to conversations in contact centers. Leveraging artificial intelligence, the company provides actionable recommendations to contact center agents, identifying best practices based on real-time analysis. Their solution empowers agents to recommend better solutions, resulting in increased sales and customer satisfaction. XSELL Technologies' patented solution determines the most effective words and phrases during interactions, driving significant improvements in agent performance and customer engagement.
XSELL Technologies' Real-Time Coaching Solution
XSELL Technologies utilizes AI to deliver real-time recommendations to contact center agents. The solution has delivered over 500 million real-time recommendations across a Fortune 50 customer base. By integrating seamlessly with existing contact center technology stacks, XSELL Technologies minimizes transition costs and reduces the impact on end-users. This system supports agents in providing better customer care, ultimately improving operational metrics such as sales conversion, handle time, and customer satisfaction.
Benefits of XSELL Technologies' Patented Solution
XSELL Technologies significantly reduces agent training time, with most agents reaching proficiency within about an hour using the real-time coaching solution. This efficiency in training results in a more engaged workforce and lower attrition rates. The solution has been known to increase Net Promoter Scores (NPS) by over 20%, indicating a substantial improvement in customer interactions. Additionally, the system's ability to provide real-time insights helps agents achieve higher customer satisfaction and better overall performance.
Integration Partners of XSELL Technologies
XSELL Technologies partners with major industry leaders to ensure seamless integration into existing platforms. Notably, the company is integrated into platforms such as NICE CXone and Salesforce AppExchange. These partnerships enable contact centers to adopt XSELL's solution with minimal disruption, leveraging their current infrastructure while enhancing agent performance and customer service quality. The collaborative approach allows XSELL Technologies to offer a robust solution that meets the needs of a diverse range of clients.
Impact of XSELL Technologies on Contact Centers
XSELL Technologies' real-time coaching solution drives significant improvements in various key performance indicators for contact centers. By offering tailored, AI-driven recommendations during live interactions, the solution helps agents provide better solutions and elevate the customer experience. This results in increased sales, shortened handle times, and higher customer satisfaction. Moreover, the solution contributes to reducing agent attrition rates and enhancing agent engagement and performance, making it a valuable tool for any contact center aiming to optimize its operations.