Doug Altschul
About Doug Altschul
Doug Altschul serves as the Vice President of Center Operations at XSELL Technologies, where he has worked since 2020. He has a strong background in customer experience management across various industries and has also coached ice hockey for nearly three decades.
Work at XSELL Technologies
Doug Altschul has served as the Vice President of Center Operations at XSELL Technologies since 2020. In this role, he oversees various operational aspects of the organization, focusing on enhancing customer service and success teams. His leadership is instrumental in driving performance and efficiency within the company. Based in Chicago, Illinois, Doug has contributed to the development of strategies that align with the company's goals and customer-centric approach.
Previous Experience at Insureon
Before joining XSELL Technologies, Doug Altschul worked at Insureon as the Vice President of Customer Experience from 2016 to 2019. In this position, he managed customer experience initiatives across multiple sectors, including WarRoom, Retail, B2B, and Wholesale. His role involved improving service delivery and customer satisfaction, leveraging his extensive background in customer service management.
Education and Expertise
Doug Altschul studied at Lake Forest College and Hamline University, where he focused on Economics and Environmental Science. He completed his studies at Lake Forest College, earning a Bachelor of Arts degree. His academic background provides a strong foundation for his expertise in managing customer service teams across various industries, including Telecommunications, InsurTech, and FinTech.
Background in Customer Service Management
Doug has extensive experience in managing and developing customer service and customer success teams across diverse industry verticals. His specialization includes coaching and training center managers and agents, both remotely and on-site. He emphasizes a customer-centric mindset and total inclusion within teams, which enhances collaboration and operational effectiveness.
Coaching and Leadership in Sports
In addition to his corporate experience, Doug Altschul has a background in sports coaching. He has been a professional ice hockey development coach and trainer for 29 years, working with athletes at various levels, including college and professional. This experience has allowed him to combine leadership, coaching, and analytical skills to improve team performance in both sports and business environments.