Sharon Duckworth
About Sharon Duckworth
Sharon Duckworth is a Customer Account Manager at Xyleme, Inc. in London, with over twelve years of experience in publishing production and a strong background in technology systems implementation.
Work at Xyleme
Sharon Duckworth has been employed at Xyleme, Inc. as a Customer Account Manager since 2009. In this role, she focuses on assisting publishing clients with technology investment decisions and the implementation of publishing systems. Her tenure at Xyleme spans over 15 years, during which she has developed expertise in managing customer accounts and ensuring client satisfaction in the publishing sector.
Previous Experience at Rubus and Opsera
Prior to her current position, Sharon worked at Rubus as a Client Partner from 2000 to 2004, where she gained valuable experience in client relations. She then transitioned to Opsera, serving as the Head of Information Management from 2007 to 2009. These roles contributed to her extensive background in publishing production and client management.
Education and Expertise
Sharon Duckworth holds an MBA in Management of Technology from Cass Business School, which she completed in 1999. She also earned a Bachelor of Arts (BA) in Biochemistry from the University of Oxford in 1984. Her educational background supports her expertise in publishing production tracking systems, workflow management, and content management.
Consulting Experience
With over ten years of consulting experience, Sharon has worked independently and with technology systems development companies. Her specialization includes business case development, process analysis, technology evaluation, and technology systems implementation. She has a strong interest in process and change management related to new publishing technologies.
Industry Experience and Skills
Sharon has over twelve years of experience in publishing production across the UK and North America. She has a solid understanding of XML in publishing workflows and has contributed to the development of educational content. Her skills include expertise in workflow management and the effective implementation of publishing systems.