Yezza
Yezza is a Malaysian B2B company offering a sales and support CRM on WhatsApp, integrating with platforms like Shopify, WooCommerce, and Zendesk to facilitate campaign creation, sales boosting, and personalized support without needing WhatsApp API.
Company Overview
Yezza, founded in 2020 during the Covid19 pandemic, is a Malaysia-based B2B company operating in the Federal Territory of Kuala Lumpur. The company focuses on making business operations easier for entrepreneurs by offering plug-and-play tools and CRM solutions that integrate seamlessly with various platforms such as Shopify, WooCommerce, and Zendesk. Yezza has managed to grow its user base significantly, with more than 50,000 online businesses utilizing its services.
Products and Services
Yezza offers a range of products and services designed to boost sales and improve customer support. Key offerings include a plug-and-play Chrome extension for Shopify, WooCommerce, and Zendesk, a sales and support CRM on WhatsApp that bypasses the need for WhatsApp API, and tools for customer segmentation and engagement insights. The company also provides accounting software called Yezza Books and custom business system Yezza Canvas. Yezza supports over 20 payment options and offers instant setup for payment systems. Merchants can choose between two pricing plans: START and GROWTH.
CRM and Customer Support
Yezza's CRM and customer support tools are highly geared towards optimizing business interactions on WhatsApp. The CRM allows for instant setup without needing a WhatsApp API and integrates with major platforms to create, track, and manage customer requests efficiently. Features include engagement history, suggested chats to improve response times, and analytics for measuring team performance. These tools are designed to enhance customer engagement and increase sales conversion rates.
Y Combinator and Funding
Yezza was part of the Y-Combinator batch W22 and has received backing from Y Combinator as well as an angel investor who previously worked at Facebook/WhatsApp. This support has played a crucial role in its growth and ability to offer robust solutions to its customers. The funding has enabled Yezza to introduce new products and enhance its service offerings to meet the evolving needs of online businesses.
Shipping and Payment Solutions
Yezza offers comprehensive shipping and payment solutions tailored for online businesses in Malaysia. The platform provides an all-in-one place for arranging deliveries and shipments, with access to major shipping partners for nationwide parcel delivery. Features include instant rate calculations and the elimination of manual shipping fee determination. Yezza accepts over 20 payment options, including local and international credit cards, e-Wallets like GrabPay, and FPX for online payments from local banks in Malaysia, making it easier for businesses to manage payments and deliveries efficiently.