Claudia Ho
About Claudia Ho
Claudia Ho is a Customer Success Manager with a background in hospitality and customer experience. She has held various roles in notable companies, including Hyatt Regency, WeWork, and Yotpo, and holds a Bachelor's degree in Hospitality Management from the University of Houston.
Work at Yotpo
Claudia Ho has been employed at Yotpo as a Customer Success Manager since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with Yotpo's products. Her responsibilities include managing customer relationships, providing support, and facilitating onboarding processes.
Previous Experience in Customer Success
Before joining Yotpo, Claudia held various positions in customer success and related fields. She worked as Lead Customer Success at Blanket for five months in 2021, where she contributed to customer retention and engagement strategies. Additionally, she served as a Customer Experience Specialist at The Digital Space for 11 months in 2021, focusing on improving customer interactions.
Hospitality Industry Background
Claudia has a solid background in the hospitality industry. She worked at Hyatt Regency as a Sales Coordinator from 2017 to 2018 and previously as a Front Desk Host from 2016 to 2017. These roles provided her with experience in customer service and sales within a hospitality context.
Experience at WeWork
Claudia was employed at WeWork as a Community Associate from 2019 to 2021 in Houston, Texas. In this role, she was responsible for fostering community engagement and providing support to members, which enhanced her skills in customer relations and community management.
Education in Hospitality Management
Claudia Ho earned her Bachelor's degree in Hospitality Management from the University of Houston. This educational background equipped her with foundational knowledge and skills relevant to her career in customer success and the hospitality sector.