Dalixy (Dali) Solis
About Dalixy (Dali) Solis
Dalixy (Dali) Solis is a Customer Onboarding Manager at Yotpo, where she has worked since 2021. She has a diverse background in customer service and management, with previous roles at ClassPass, Carr Workplaces, and Brooklyn Athletic Club.
Current Role at Yotpo
Dalixy Solis serves as the Customer Onboarding Manager at Yotpo, a position she has held since 2021. In this role, she is responsible for guiding new customers through the onboarding process, ensuring a smooth transition and integration of Yotpo's services. Her focus is on enhancing customer satisfaction and facilitating effective use of the platform.
Previous Experience in Customer Management
Before joining Yotpo, Dalixy held various roles in customer management. She worked at ClassPass as a Partner Onboarding Associate from 2018 to 2020, where she was involved in onboarding new partners. Additionally, she served as a Customer Experience Associate at ClassPass from 2017 to 2018, contributing to customer support and engagement. Her experience at Carr Workplaces as a Community Manager in 2017 further solidified her skills in managing customer relationships.
Educational Background
Dalixy Solis studied at St. Joseph's College, where she earned a Bachelor of Science (B.S.) degree in Parks, Recreation, Leisure, and Fitness Studies. Her education spanned from 2010 to 2015, providing her with a foundation in recreational management and customer service principles.
Career Development in Human Resources
Dalixy has experience in human resources, having worked as a Temporary Human Resources Assistant at Weil, Gotshal & Manges LLP from 2016 to 2017. This role involved supporting HR functions and gaining insights into employee management and organizational processes.
Diverse Work Experience
Dalixy has a diverse professional background, including roles in various sectors. She worked as an Office Admin at Lemonade in 2021 and as a CX Specialist from 2020 to 2021. Earlier, she was a Front Desk Manager and Receptionist at Brooklyn Athletic Club from 2015 to 2016. Additionally, she interned at the NYC Department of Parks & Recreation in 2014, gaining experience in sports and physical activities.