Era Plaza
About Era Plaza
Era Plaza is a Technical Support Engineer Tier 1 currently employed at Yotpo in the Philippines. With a background in information technology and extensive experience in technical support and SEO roles, she has worked for various companies including A&Z Crown Consulting Inc and Magicdust.
Work at Yotpo
Currently, Era Plaza serves as a Technical Support Engineer Tier 1 at Yotpo, a position held since 2021. In this role, Era is responsible for providing technical assistance and support to clients, ensuring that their experience with Yotpo's products is smooth and efficient. The role involves troubleshooting issues and collaborating with other teams to enhance customer satisfaction.
Previous Work Experience
Era Plaza has a diverse work history in technical support and SEO. Prior to Yotpo, Era worked at Delonix Marketing Corporation as a Virtual Assistant from 2016 to 2018. Earlier, Era held the position of Wordpress/Website Technical Support at Magicdust from 2016 to 2018. Additionally, Era worked as an SEO Specialist and Administrative Assistant at A&Z Crown Consulting Inc from 2010 to 2015, and as an SEO Consultant at TechGrowthGlobal from 2009 to 2010.
Education and Expertise
Era Plaza earned a Bachelor of Science degree in Information Technology from Cebu Institute of Technology, completing the program from 2002 to 2006. This educational background provides a strong foundation in technical skills and knowledge relevant to the roles held in various organizations, particularly in technical support and SEO.
Internship Experience
Era Plaza gained valuable experience as an Assistant Account Manager Intern at Carmoon Group, Ltd from 2015 to 2016. This internship provided insights into account management and client relations, contributing to Era's overall professional development and understanding of business operations.