Gabrielle Boland
About Gabrielle Boland
Gabrielle Boland is a Customer Success Manager at Yotpo, specializing in user-generated content products and integrated consumer experiences. She holds a Bachelor of Journalism and a Bachelor of Business from Queensland University of Technology and has extensive experience in communications and customer success roles across various organizations in Australia.
Work at Yotpo
Gabrielle Boland has been serving as a Customer Success Manager at Yotpo since 2022. In this role, she focuses on driving customer success through user-generated content (vUGC) products within the APAC region. Her responsibilities include providing strategic consultation to optimize the end-to-end consumer journey for eCommerce brands. Gabrielle aims to enhance engagement, advocacy, community, and retention goals at scale for brands, specializing in delivering higher-converting results that foster long-term customer relationships.
Education and Expertise
Gabrielle Boland holds a Bachelor of Journalism (BJ) and a Bachelor of Business (BBus) from Queensland University of Technology, where she studied Communication and Media Studies and Public Relations from 2012 to 2016. She also studied Media Law at Deakin University for 11 months in 2016. Her educational background equips her with the knowledge and skills necessary for her roles in customer success and communications, particularly in the context of eCommerce and integrated consumer experiences.
Background
Gabrielle Boland has a diverse professional background in communications and customer success. She began her career as a Reporter for Netball Australia from 2012 to 2013. Over the years, she has held various positions, including Corporate Communications Coordinator and Advisor at Melbourne & Olympic Parks, Social Media Community Manager at AnalogFolk, and Customer Resolution & Content Manager at Koala. Her experience spans multiple roles that emphasize communication, marketing, and customer engagement.
Previous Work Experience
Prior to her current role at Yotpo, Gabrielle Boland worked in several notable positions. She served as Advocacy Marketing Manager at Koala from 2020 to 2022 and as Marketing and Public Relations professional at Ethi Collective from 2016 to 2017. Additionally, she gained experience as a News Assistant/Intern at Seven Network and as a News Reporting Intern at Network Ten. Her varied roles have contributed to her expertise in driving customer success and integrated marketing strategies.