Galit Ravid
About Galit Ravid
Galit Ravid is a Technical Support Manager with extensive experience in the field, having worked at notable companies such as IBM and Vaultive. She specializes in Cyber Security and has a strong commitment to customer support and employee development.
Work at Yotpo
Galit Ravid has been serving as the Technical Support Manager at Yotpo since 2021. In this role, she oversees technical support operations, ensuring that customer inquiries are addressed efficiently. Her focus is on enhancing customer satisfaction through effective support strategies and team management.
Previous Experience at IBM
Galit Ravid has extensive experience at IBM, where she held several positions. She worked as a Technical Support Engineer from 2015 to 2016 and later as a Support Team Lead from 2016 to 2018. Most recently, she served as the Technical Support Group Manager from 2018 to 2021. Her roles involved managing support teams and addressing technical issues, contributing to her expertise in customer support.
Background in Cyber Security
Galit Ravid specialized in Cyber Security during her tenure at both Vaultive and IBM Trusteer. This specialization has equipped her with a strong understanding of security protocols and technical support related to cybersecurity, enhancing her capability in managing complex technical issues.
Military Experience
Galit Ravid began her professional career in the Israel Defense Forces (IDF) as a Commander and Technical Instructor in a communications unit from 2008 to 2011. This experience provided her with foundational skills in technical instruction and leadership, which she has applied throughout her career.
Passion for Customer Support
Galit Ravid is passionate about customer support and employee development. She emphasizes the importance of providing high-quality support to customers and fostering growth within her teams. Her motivation and detail-oriented approach contribute to her effectiveness in her current role.