Rachel Bernstein
About Rachel Bernstein
Rachel Bernstein serves as the Director of Customer Success at Yotpo, where she has worked since 2022. She has extensive experience in account management and customer success, having held various roles at companies such as Moat, Oracle, and Ethyca.
Current Role at Yotpo
Rachel Bernstein serves as the Director of Customer Success at Yotpo, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal value from Yotpo's services. Her leadership in this area focuses on enhancing customer satisfaction and retention.
Previous Experience at Moat
Prior to her current role, Rachel worked at Moat as an Account Manager from 2016 to 2020. During her time there, she managed client accounts and contributed to the company's customer engagement strategies. She also held the position of Account Coordinator at Moat from 2015 to 2016, where she supported account management efforts.
Experience at Oracle and Ethyca
Rachel held the position of Manager, Account Management at Oracle Data Cloud from 2018 to 2020. In this role, she managed client relationships and account strategies. Following her tenure at Oracle, she served as the Director of Customer Success at Ethyca from 2020 to 2021, where she focused on customer success strategies and team leadership.
Educational Background
Rachel Bernstein studied at Cornell University, where she earned a Bachelor's degree with a major in Human Development and a minor in Policy Analysis and Management from 2010 to 2014. She also attended the University of New South Wales for 11 months in 2013, furthering her education in a global context. Additionally, she completed her early education at Horace Mann.
Early Career and Roles
Rachel began her career in customer success and account management roles. She worked at SinglePlatform as a Customer Retention Specialist from 2014 to 2015 and briefly as an Account Manager in 2014. She also served as a Community Manager at Kabinet Media Inc. for five months in 2014, where she engaged with community members and managed communications.