Shani Schwartz Benjamin
About Shani Schwartz Benjamin
Shani Schwartz Benjamin is a Manager of the Multi Product Success Team at Yotpo, where she has worked since 2017. She holds an MBA from Ben-Gurion University of the Negev and has extensive experience in customer success, having previously worked in various roles including Partner Success Manager at Spot.IM and Investment Banker at Mizrahi-Tefahot Bank.
Work at Yotpo
Shani Schwartz Benjamin has been serving as the Manager of the Multi Product Success Team at Yotpo since 2017. In this role, she oversees various aspects of customer success, focusing on enhancing the customer journey through onboarding, adoption, and retention strategies. Her leadership has been instrumental in guiding the team through periods of hypergrowth and change management, ensuring that clients receive optimal support and value from Yotpo's products.
Previous Experience at Spot.IM
Before joining Yotpo, Shani worked at Spot.IM as a Partner Success Manager from 2015 to 2016 in New York. In this position, she was responsible for managing client relationships and ensuring the successful implementation of Spot.IM's solutions. Her role involved collaborating closely with partners to drive engagement and satisfaction.
Education and Expertise
Shani Schwartz Benjamin holds a Master of Business Administration (MBA) from Ben-Gurion University of the Negev, where she studied from 2008 to 2010. Prior to her MBA, she earned a Bachelor of Arts (B.A.) in Logistics and Economics from Bar-Ilan University, completing her studies from 2004 to 2007. Her educational background provides a strong foundation for her expertise in customer success and business management.
Background in Banking and Aviation
Shani began her career as an Investment Banker at Mizrahi-Tefahot Bank, where she worked from 2008 to 2010. Following this role, she transitioned to the aviation industry, serving as a Flight Attendant for EL AL Israel Airlines from 2010 to 2012. These experiences contributed to her understanding of customer service and relationship management.
Professional Philosophy
Shani advocates for leading with compassion and empowering those around her. She emphasizes the importance of cultivating strong relationships within her team, across departments, and with clients. Her approach focuses on humility and creating a positive impact in her professional environment.