Sydney Falchook
About Sydney Falchook
Sydney Falchook is a Manager for the SMS & Email Customer Success Team at Yotpo, where she has worked since 2024. She holds a Bachelor's degree in Journalism and Mass Communication from the University of Wisconsin-Madison and has a diverse background in customer success and marketing roles across various companies.
Current Role at Yotpo
Sydney Falchook serves as the Manager of the SMS & Email Customer Success Team at Yotpo. She has held this position since 2024, contributing to the company's efforts in enhancing customer engagement through SMS and email strategies. Her role involves overseeing the team's operations and ensuring customer satisfaction through effective communication channels. Sydney's experience in customer success positions her to lead initiatives that drive customer retention and growth.
Previous Experience at Yotpo
Prior to her current role, Sydney Falchook worked at Yotpo in various capacities. She served as the Team Lead for the SMS & Email Customer Success Team from 2023 to 2024. Additionally, she held the position of Customer Strategy Manager for SMS from 2021 to 2022 and later as Mid Market Customer Strategy Manager for SMS from 2022 to 2023. Her tenure at Yotpo has equipped her with a comprehensive understanding of customer strategy and engagement.
Professional Background
Sydney Falchook has a diverse professional background that includes roles in client services and marketing. She worked as an Associate in Client Services at AlphaSights from 2019 to 2021. Her earlier experiences include internships at NBCUniversal Media, LLC, where she held positions as a Digital Insights Intern and a Central Booking Intern. Sydney also gained marketing experience through internships at With Communications, Inc. and Ms Apparel.
Education and Expertise
Sydney Falchook earned her Bachelor's degree in Journalism and Mass Communication from the University of Wisconsin-Madison, where she studied from 2015 to 2019. She also obtained a Certificate in Digital Studies during her time at the university. This educational background has provided her with a solid foundation in communication and digital strategies, which she applies in her current role in customer success.
Internship Experience
Throughout her academic career, Sydney Falchook completed several internships that contributed to her professional development. Notable internships include her role as a PR and Marketing Intern at With Communications, Inc. in 2016 and as a Special Events Intern at Madison Public Library Foundation in 2019. These experiences allowed her to gain practical skills in marketing, public relations, and event management.