Ariel R.
About Ariel R.
Ariel R. is a Senior Desktop Support Technician with extensive experience in managing macOS and Windows devices. He has worked for various organizations, including YouGov, Viacom, and Deutsche Bank, and has developed vendor relationships to enhance equipment procurement.
Current Role at YouGov
Ariel R. currently serves as a Senior Desktop Support Technician at YouGov, a position held since 2022. In this role, Ariel manages and supports over 300 macOS devices, leveraging JAMF Certified Associate credentials. Responsibilities include facilitating new employee onboarding by coordinating hardware procurement and account provisioning in collaboration with the Human Resources department. Ariel also coordinates logistics for shipping and receiving YouGov configured equipment throughout the continental US and Canada.
Previous Experience at YouGov
Prior to the current role, Ariel worked at YouGov as a Desktop Support Technician from 2019 to 2022. During this time, Ariel contributed to the support and maintenance of desktop systems, ensuring efficient operation and user satisfaction. This experience laid the groundwork for the transition to a senior position within the same organization.
Professional Background
Ariel R. has a diverse professional background in IT support roles. Previous positions include Service Desk Analyst at Viacom, Help Desk Analyst at Related Companies, and Desktop Support Technician at Deutsche Bank. Additionally, Ariel worked as a Computer Technician at Cayuga Centers and as a Computer Lab Aide at Bronx Community College. This extensive experience spans various organizations within the Greater New York City Area.
Education and Training
Ariel studied Computer and Information Sciences and Support Services at City Tech, CUNY, earning an Associate of Science degree from 2007 to 2009. Additionally, Ariel participated in the NPower Technology Service Corps in 2013, focusing on Information Technology. This educational background supports Ariel's technical expertise in desktop support and systems management.
Technical Skills and Achievements
Ariel R. has developed significant technical skills, including the successful maintenance and deployment of a custom Windows 10 image across over 1,500 laptops, which reduced deployment time per device. Ariel played a crucial role in optimizing internal processes by configuring conference room machines and Zoom Rooms, resulting in increased meeting room utilization. Furthermore, Ariel established vendor relationships with CDW and Insight Direct for equipment purchases, enhancing operational efficiency.