Jv E.
About Jv E.
Jv E. is a Customer Service Specialist with extensive experience in compliance and customer support roles across various companies, including Idera, Inc. and Yousician, since 2018 and 2020 respectively.
Work at Yousician
Currently, Jv E. serves as a Customer Service Specialist at Yousician, a role held since 2018. In this position, Jv E. is responsible for delivering expert-level customer service through various channels, including phone, chat, and email support. This role involves managing customer inquiries and ensuring a high level of satisfaction among users of Yousician's music learning platform.
Current Role at Idera, Inc.
Jv E. has been working as a Compliance Specialist at Idera, Inc. since 2020. Based in Houston, Texas, this role encompasses various administrative tasks, including client contact, appointment scheduling, and calendaring. Jv E. is involved in ensuring compliance with company policies and regulations, contributing to the overall operational efficiency of the organization.
Experience with E-commerce Platforms
Jv E. possesses extensive experience with multiple e-commerce platforms, including Shopify, Flowspace, Salesforce, Dropified, and Amazon Central. This expertise enables Jv E. to effectively manage billing processes, including invoicing and collecting payments, which is crucial for maintaining financial accuracy and customer satisfaction in e-commerce transactions.
Education and Expertise
Jv E. earned a Bachelor's degree in Nursing Science from West Negros University, completing the program from 2002 to 2007. This educational background provides a foundation in healthcare principles, which may enhance Jv E.'s approach to customer service and compliance roles. Additionally, Jv E. has developed expertise in various customer service and project management tools, such as Zendesk, Gorgias, Helpscout, Hubspot, Freshdesk, and Asana.
Freelance Work at Upwork
Since 2012, Jv E. has been active on Upwork as an Account Manager, Customer Happiness Specialist, and Virtual Assistant. This role involves providing customer service support and managing client relationships in a remote work environment. Jv E. has accumulated over a decade of experience in this capacity, focusing on enhancing customer satisfaction through effective communication and problem-solving.