Ward Maddux
About Ward Maddux
Ward Maddux is a Principal Customer Success Manager at Yugabyte, where he has worked since 2020. He has a diverse background in software development and customer success, with previous roles at companies such as VMware, Informix Software, and Boeing Defense and Space.
Work at Yugabyte
Ward Maddux has been serving as the Principal Customer Success Manager at Yugabyte since 2020. In this role, he focuses on onboarding processes and enhancing the customer experience from the start. His responsibilities include ensuring customer satisfaction and optimizing workflows for better efficiency. His work contributes to the overall success of the company's customer engagement strategies.
Previous Experience
Prior to his current role, Ward Maddux held several positions in the technology sector. He worked as a Software Applications Developer at Evolving Systems from 1994 to 1996. He then moved to Informix Software, where he served as a Principal Software Consultant from 1996 to 2000. His experience continued at SunGard Higher Education and Public Sector Systems, Inc. as a Principal Sales Engineer from 2001 to 2011, followed by a role as a Sr. Sales Engineer at Pivotal Software, Inc. from 2011 to 2015. Most recently, he worked at VMware as a Product Manager in the Data Innovation Lab from 2016 to 2020.
Education and Expertise
Ward Maddux studied at Vanderbilt University, where he earned a Bachelor of Engineering (BE) degree in Electrical Engineering, Computer Science, and Math from 1985 to 1990. His educational background provides a strong foundation for his career in technology and customer success management. He specializes in onboarding processes and has a strong focus on process improvement.
Achievements
In recognition of his outstanding performance, Ward Maddux received the Impact Award in Q1 2023. This award highlights his contributions to customer success and his ability to manage escalations effectively, ensuring swift resolution of critical issues.
Background
Ward Maddux began his career as a Senior Software Engineer at Boeing Defense and Space, where he worked from 1990 to 1994. His diverse experience across various roles in the technology industry has equipped him with a comprehensive skill set in customer success, software development, and product management.