Angela Coleman
About Angela Coleman
Angela Coleman is a Credit Manager at Zep Inc. with over 18 years of experience in customer service and credit management, having worked at the company since 2005.
Work at Zep Inc.
Angela Coleman has been employed at Zep Inc. since 2005, holding various positions over the years. She started as a Customer Service Representative and progressed to Senior Customer Service Representative by 2013. In 2015, she became a Customer Service Supervisor, and in 2016, she took on the role of Credit Manager. As of now, she serves as Customer Service & Credit Supervisor, contributing to the company's operations in the Greater Atlanta Area for a total of 18 years.
Education and Expertise
Angela Coleman studied at Everest University-South Orlando, where she earned an Associate’s Degree in Health Services/Allied Health/Health Sciences from 2009 to 2012. She also attended Georgia State University from 1993 to 1996, focusing on Elementary Education and Teaching. Additionally, she completed her high school education at South Cobb High, achieving a College/University Preparatory and Advanced High School Diploma from 1989 to 1993.
Background in Customer Service
Before joining Zep Inc., Angela Coleman worked at AT&T as a Customer Service Associate from 2000 to 2005. Her extensive experience in customer service has provided her with the skills necessary to manage teams and oversee customer interactions effectively. At Zep Inc., she has continued to build on this foundation, leading various customer service initiatives.
Achievements in Credit Management
In her role as Credit Manager at Zep Inc., Angela Coleman has implemented Salesforce to enhance credit management processes. She is responsible for monitoring overdue accounts, negotiating collections, and overseeing the cash posting process. Angela also designs and implements strategies to improve cash flow and reduce receivables, demonstrating her expertise in financial management.
Leadership and Team Management
Angela Coleman recruits, hires, and trains staff to ensure effective operations within her department. She monitors staff performance and conducts performance reviews to uphold high standards. Her leadership extends to managing internal accounts receivable and tax audits, as well as collaborating with other departments to identify and address operational gaps.