Mary Slattery
About Mary Slattery
Mary Slattery is a Client Success Manager for Mid Market at ZeroCater, bringing extensive experience in customer success and quality assurance from previous roles at companies like Wish and Indiegogo. She holds a Bachelor of Arts in English Writing from the University of San Francisco and has worked in various positions across different industries, including retail and marketing.
Current Role at Zerocater
Mary Slattery serves as a Client Success Manager for the Mid Market segment at Zerocater. She has held this position since 2021 and has accumulated three years of experience in this role. Her responsibilities include managing client relationships and ensuring customer satisfaction within the mid-market sector.
Previous Experience in Customer Success
Prior to her current role, Mary Slattery worked at Whil as a Customer Success Manager for six months in 2021. She also served as a Brand Protection Specialist at Wish from 2017 to 2019, where she focused on safeguarding brand integrity. Additionally, her experience includes an Account Manager position at Indiegogo, where she managed post-campaign client relations for six months in 2019.
Background in Quality Assurance and Writing
Mary has a background in quality assurance, having worked as a Quality Assurance Specialist and Trainer at Wish from 2015 to 2017. She also contributed as a writer for The Culture Trip in 2015, where she produced content for six months. Her role in quality assurance and writing showcases her diverse skill set in both technical and creative fields.
Education and Academic Background
Mary Slattery studied at the University of San Francisco, where she earned a Bachelor of Arts (B.A.) degree with an emphasis in English Writing from 2008 to 2012. She completed her high school education at the Convent of the Sacred Heart High School from 2004 to 2008.
Early Career and Work Experience
Mary began her career as a Barista at Starbucks in San Francisco from 2007 to 2010. She also held various roles, including File Clerk at Walkup, Melodia, Kelly & Schoenberger in 2013, and Sales Associate at Pure Barre from 2019 to 2023. Additionally, she worked as a Brand Ambassador for Gap Inc./Banana Republic from 2011 to 2013, contributing to her extensive experience in customer-facing roles.