Albert Fang
About Albert Fang
Albert Fang is a Support Engineer with experience at Microsoft and Zerto. He studied Mechanical Engineering at The University of Sheffield from 2011 to 2014.
Work at Zerto
Albert Fang has been employed at Zerto as a Support Engineer since 2017. His role involves providing technical assistance and support to customers, ensuring that their needs are met effectively. Based in Boston, Massachusetts, he has accumulated over seven years of experience in this position, contributing to the company's commitment to customer satisfaction and technical excellence.
Previous Experience at Microsoft
Prior to his current role at Zerto, Albert Fang worked at Microsoft as a Support Engineer from 2016 to 2017. During his one-year tenure in Redmond, Washington, he developed skills in troubleshooting and resolving technical issues, enhancing his expertise in customer support within a leading technology company.
Education and Expertise
Albert Fang studied Mechanical Engineering at The University of Sheffield from 2011 to 2014. His education provided him with a strong foundation in engineering principles, which he applies in his technical support roles. This academic background supports his ability to understand complex systems and provide effective solutions to customer challenges.
Background
Albert Fang has a background in engineering and technical support, having transitioned from a role at Microsoft to Zerto. His experience in both positions has equipped him with a diverse skill set in customer service and technical problem-solving, relevant to the technology sector.