Alexander Mendez
About Alexander Mendez
Alexander Mendez is a Technical Support Engineer III currently employed at Zerto, where he has worked since 2015. He previously held positions at Eze Castle Integration and Kaspersky Lab, accumulating significant experience in technical support and disaster recovery.
Work at Zerto
Alexander Mendez has been employed at Zerto as a Technical Support Engineer III since 2015. In this role, he provides technical assistance and support for Zerto's products and services. His responsibilities include troubleshooting issues, assisting customers with product implementation, and ensuring optimal performance of Zerto's solutions. Mendez's experience in this position has contributed to his expertise in disaster recovery and data protection technologies.
Previous Experience at Eze Castle Integration
Prior to his current role at Zerto, Alexander Mendez worked at Eze Castle Integration as a Disaster Recovery Engineer from 2011 to 2014. During his three years in this position, he focused on implementing and managing disaster recovery solutions for clients in the Greater Boston Area. His work involved assessing client needs, developing recovery plans, and ensuring the reliability of disaster recovery systems.
Experience at Kaspersky Lab
Alexander Mendez served as a Technical Support Engineer at Kaspersky Lab from 2014 to 2015. In this role, he provided technical support for Kaspersky's cybersecurity products. His responsibilities included troubleshooting software issues, assisting customers with product installation, and ensuring customer satisfaction through effective communication and problem resolution.
Education and Expertise
While specific educational details are not provided, Alexander Mendez's career trajectory indicates a strong foundation in technical support and disaster recovery. His roles at Eze Castle Integration, Kaspersky Lab, and Zerto demonstrate his expertise in technical problem-solving and customer service within the IT industry. Mendez's experience spans over a decade, focusing on critical areas such as disaster recovery and cybersecurity.