David Mc Donough
About David Mc Donough
David McDonough is a Technical Support Engineer with extensive experience in software and hardware technologies, currently working at Zerto in Boston, Massachusetts. He has held various engineering roles, including Senior Data Center Operations Engineer at Pegasystems and Senior Systems Engineer at Granite Telecommunications, and possesses a strong background in disaster recovery and ITIL practices.
Current Role at Zerto
David Mc Donough has been serving as a Technical Support Engineer at Zerto since 2019. In this role, he is responsible for providing technical assistance and support to clients, ensuring the effective use of Zerto's solutions. His expertise in disaster recovery and ITIL practices enhances the support he offers, contributing to the overall customer experience. David's tenure at Zerto has spanned over five years, during which he has developed a deep understanding of the company's products and services.
Previous Experience at Pegasystems
Before joining Zerto, David worked at Pegasystems as a Senior Data Center Operations Engineer from 2018 to 2019. His role involved managing data center operations and ensuring optimal performance of IT systems. During his one-year tenure in Cambridge, MA, he utilized his extensive knowledge of software and hardware technologies to support the organization's operational needs.
Professional Background at Granite Telecommunications
David served as a Senior Systems Engineer at Granite Telecommunications from 2017 to 2018. His responsibilities included overseeing system operations and ensuring the reliability of IT infrastructure. His experience in this position further solidified his skills in managing complex systems and provided him with valuable insights into telecommunications technology.
Long-term Role at Pioneer Investments
David spent 18 years at Pioneer Investments, where he held the position of Team Lead - Systems Infrastructure from 1999 to 2017. In this role, he was responsible for leading a team in managing systems infrastructure, focusing on both physical and virtual environments. His long tenure in the Greater Boston Area allowed him to develop a comprehensive understanding of systems management and infrastructure support.
Education and Certifications
David Mc Donough studied at Bridgewater State University, where he earned a degree in psychology from 1986 to 1991. He also attended Clark University, where he completed Microsoft certification Professional Classes. His educational background, combined with his extensive technical expertise, supports his effective performance in IT roles.