Tony Gonçalves
About Tony Gonçalves
Tony Gonçalves is a Technical Support Manager with over 20 years of experience in the networking industry. He has held various technical roles at companies such as Hewlett Packard Enterprise and Axis Communications, and currently works at Zerto in Boston, Massachusetts.
Work at Zerto
Tony Gonçalves has been working at Zerto as a Technical Support Manager since 2018. His role involves overseeing technical support operations and ensuring customer satisfaction. Based in Boston, Massachusetts, he has contributed to the company's commitment to providing reliable support services. His extensive background in the networking industry informs his approach to managing technical support teams and resolving customer issues.
Previous Experience in Technical Support
Before joining Zerto, Tony Gonçalves held several positions in the technical support field. He worked at Hewlett Packard Enterprise from 2012 to 2017, focusing on CSC-A Training Program and Delivery Support Services. Additionally, he served as a Technical Services Engineer at Axis Communications for seven months in 2018 and as a Technical Education Specialist at 3Com from 1997 to 1999. These roles have equipped him with a diverse skill set in technical support and education.
Education and Expertise
Tony Gonçalves studied at Boston University, where he focused on Data Communications, LAN, and WAN technologies, achieving a specialization in Local Area Network Administration. He furthered his education at New Horizons, earning Cisco-CCENT/CCNA and CompTIA Network+ certifications from 2017 to 2018. Additionally, he completed Leadership Training for Managers at Dale Carnegie Training, enhancing his management skills.
Background in Networking Industry
Tony Gonçalves has been involved in the networking industry since at least 1997, accumulating over 20 years of experience. His career has included various technical roles that demonstrate his commitment to the field. His long-standing presence in the industry highlights his deep understanding of technical support and management, as well as his ability to adapt to evolving technologies.
Skills in Technical Education and Training
Throughout his career, Tony Gonçalves has developed strong analytical and problem-solving skills. His experience as a Technical Education Specialist at 3Com showcases his ability to educate and train others in technical subjects. This background in technical education complements his management role at Zerto, where he applies these skills to enhance team performance and customer support.