Nathan Holmes
About Nathan Holmes
Nathan Holmes is an Operations Support Executive with over a decade of experience at Zipcar, where he manages and analyzes fuel reports to detect fuel fraud. He has a background in customer service and operational management, having previously worked in various roles within the company.
Current Role as Operations Support Executive
Nathan Holmes currently serves as an Operations Support Executive at Zipcar, a position he has held since 2011. His responsibilities include managing and analyzing fuel reports to identify instances of fuel fraud. He also plays a key role in recovering costs and fines from members, as well as terminating accounts due to inappropriate behavior. His work focuses on maintaining operational integrity and enhancing the overall member experience.
Experience at Zipcar
Nathan Holmes has extensive experience at Zipcar, having worked in various roles since 2009. He initially joined as a member of the Zipcar Member Services team, where he handled customer inquiries and support for one year. Following this, he transitioned to the Damage Team, responsible for processing speeding tickets and parking violations. In his current role, he has established a new department dedicated to monitoring membership behavior.
Educational Background
Nathan Holmes completed his secondary education at Beckfoot School, where he achieved 10 GCSEs from 1998 to 2001. He furthered his education at Craven College in Skipton, studying for three years from 2002 to 2005, where he earned a National BTEC Diploma in Sport and Fitness. This educational foundation has contributed to his analytical skills and operational capabilities in his current role.