Divya Aphale
About Divya Aphale
Divya Aphale is a Customer Success Manager at Zluri, with over five years of experience in customer success, sales, and marketing across various industries. She has a strong educational background, including a Management Development Program in Marketing and Sales Management from the Indian Institute of Management, Kozhikode.
Work at Zluri
Divya Aphale currently serves as a Customer Success Manager at Zluri, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and fostering strong relationships with clients. Her responsibilities include ensuring that customers derive maximum value from Zluri's offerings and addressing any issues that may arise. This position is based in Bengaluru, Karnataka, India.
Education and Expertise
Divya holds a Management Development Program in Marketing and Sales Management from the Indian Institute of Management, Kozhikode, completed between 2021 and 2023. She also earned a Foundation in Travel and Tourism diploma with Amadeus from IATA Training in 2017. Additionally, she has a Bachelor of Commerce (BCom) degree from Savitribai Phule Pune University, obtained from 2010 to 2013. Divya has cross-functional skills in process management and product marketing, with a strong focus on campaign management and event marketing.
Background
Divya has over five years of experience in customer success, sales, and marketing across various industries, including SaaS, hospitality, and e-commerce. Her career began as an Instructor at Infinite Journeys from 2013 to 2018, followed by roles at Singapore Airlines as a Sales Officer and Sales Executive from 2017 to 2020. She also worked at TIBCO as an Associate Customer Marketing Manager in 2022 and at Grow Smart Greens as an Executive - Business Success from 2020 to 2022.
Achievements
Throughout her career, Divya has developed expertise in customer advocacy and customer relationship management. She specializes in creating positive customer experiences and exceeding client expectations. Her diverse roles have equipped her with a comprehensive understanding of customer needs and effective strategies to enhance customer satisfaction.