Kalpesh Avg
About Kalpesh Avg
Kalpesh Avg is a Customer Success Manager with a background in mechanical engineering and extensive experience in business development. He has worked for several companies in India, managing teams and helping clients achieve significant growth.
Work at Zluri
Kalpesh Avg currently serves as a Customer Success Manager at Zluri, a position he has held since 2023. In this role, he manages over 300 accounts in Tamil Nadu, focusing on building and enhancing their portfolios. His responsibilities include executing impactful Quarterly Business Reviews with senior-level stakeholders, which helps in fostering strategic partnerships. He employs a data-driven approach to monitor customer usage patterns, enabling proactive outreach and the delivery of personalized success plans.
Previous Experience in Customer Success
Before joining Zluri, Kalpesh worked as a Customer Success Manager at Classplus from 2022 to 2023. During his tenure, he contributed to customer satisfaction and retention strategies. His previous experience also includes a role as a Business Development Manager at Skill Vertex in 2022, where he focused on expanding business opportunities. Additionally, he served as a Business Development Executive at MyCaptain from 2021 to 2022, where he managed a team of business development executives and campus ambassadors.
Education and Expertise
Kalpesh Avg earned a Bachelor of Technology in Mechanical Engineering from SRM IST Chennai, completing his studies from 2017 to 2021. His educational background provides him with a strong foundation in engineering principles, which he applies in his professional roles. He also attended PS Senior Secondary School from 2002 to 2017, where he completed his foundational education.
Internship Experience
Kalpesh has gained valuable experience through various internships. He worked as a Mechanical Engineering Intern at KTK Technologies, Inc. for one month in 2019 in Coimbatore, Tamil Nadu. Additionally, he completed a Marketing Internship at KaaShiv InfoTech for one month in the same year in Chennai. These internships contributed to his understanding of the industry and helped him develop essential skills for his future roles.
Achievements in Business Development
In his previous roles, Kalpesh managed a team of 2 team leads, 20 business development executives, and over 100 campus ambassadors across India. He has successfully helped more than 50 accounts achieve over 3X growth in recent months, demonstrating his effectiveness in driving business success and customer satisfaction.