Prashanth Sivashanmugam
About Prashanth Sivashanmugam
Prashanth Sivashanmugam is a Customer Success Manager for EMEA at Zluri, with over seven years of experience in operations, project, and account management in the SaaS and BPO sectors. He has a strong background in client services, having held various roles at RR Donnelley, Hogarth Chennai, and iOPEX technologies, and is dedicated to enhancing customer experiences and facilitating digital transformation.
Work at Zluri
Prashanth Sivashanmugam currently serves as a Customer Success Manager - EMEA at Zluri, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring the successful adoption of Zluri's solutions among enterprise clients in the EMEA region. His responsibilities include onboarding, supporting, and retaining customers, which aligns with his extensive background in customer success.
Previous Experience in Customer Success
Before joining Zluri, Prashanth worked as an Enterprise Customer Success Manager at Zuddl from 2022 to 2023. He also held the position of Customer Success Manager at iOPEX Technologies from 2018 to 2021, where he managed customer relationships and facilitated successful project outcomes. His earlier roles at RR Donnelley included various positions in client services and operations, contributing to his comprehensive understanding of customer success management.
Education and Expertise
Prashanth holds a Master of Science (M.Sc.) in International Business & Entrepreneurship from the University of Essex, which he completed from 2011 to 2012. He also earned a Bachelor of Arts (B.A.) in Economics from Loyola College, studying from 2008 to 2011. His educational background supports his expertise in operations, project management, and account management within the SaaS and BPO sectors.
Background in Client Services
Prashanth has over seven years of experience in operations, project, and account management, primarily in the SaaS and BPO industries. His career began at RR Donnelley, where he progressed through various roles, including Executive - Client Services & Operations and Lead Executive. His experience at Hogarth Chennai as a Digital Project Manager further enhanced his project management skills.
Achievements in Customer Engagement
Throughout his career, Prashanth has successfully onboarded, supported, and retained multiple enterprise customers across the EMEA region. His passion for delivering exceptional customer experiences and enabling digital transformation has been a driving force in his professional journey, allowing him to make significant contributions to the organizations he has worked with.