Brooke Thomas
About Brooke Thomas
Brooke Thomas is a Client Success Manager with a strong background in account management and customer engagement. With experience at Zoe Financial and L3Harris Technologies, Thomas has demonstrated leadership and a commitment to professional growth.
Current Role as Client Success Manager
Brooke Thomas currently serves as a Client Success Manager at Zoe Financial, a position held since 2023. In this role, Thomas focuses on enhancing client relationships and ensuring satisfaction with the services provided. The position involves strategic planning and execution to meet client needs effectively.
Previous Experience at Zoe Financial
Brooke Thomas has held multiple roles at Zoe Financial, starting as an Account Executive in 2021 for five months in Austin, Texas. Thomas later advanced to Senior Account Executive and Team Lead from 2022 to 2023 in New York, New York. In these positions, Thomas played a key role in building departments from inception and demonstrated strong leadership and organizational skills.
Background in Customer Engagement
Prior to joining Zoe Financial, Brooke Thomas worked at L3Harris Technologies as a Customer Engagement Specialist for three months in 2020 and as a Senior Associate in Client Services Management from 2020 to 2021 for ten months. Additionally, Thomas gained experience at ADS, Inc. as a Customer Loyalty Associate in 2018 and as an Inside Sales Representative from 2018 to 2020.
Educational Background
Brooke Thomas earned a Bachelor’s Degree in Business Administration and Management from Old Dominion University, studying from 2015 to 2018. During this time, Thomas received the Most Outstanding Management Student Award from the Strome College of Business, recognizing both academic excellence and community engagement.
Commitment to Professional Development
Brooke Thomas demonstrates a strong commitment to continual learning and growth throughout their career. This dedication is evident in the progression through various roles and responsibilities, reflecting an ongoing pursuit of professional development and skill enhancement.