Bernardo Robles Garduño
About Bernardo Robles Garduño
Bernardo Robles Garduño is the Partners & Customer Success Global Manager at Zoox Smart Data, where he has worked since 2021. He has a background in customer success and product management, with experience in enhancing customer engagement across multiple countries.
Current Role at Zoox Smart Data
Bernardo Robles Garduño serves as the Partners & Customer Success Global Manager at Zoox Smart Data. He has held this position since 2021, working remotely. In this role, he focuses on maintaining a low churn rate and cultivating a successful partner ecosystem through strategic business programs. He has developed and executed programs aimed at enhancing engagement and driving customer satisfaction.
Previous Experience at Zoox Smart Data
Prior to his current role, Bernardo worked at Zoox Smart Data as a Customer Success Executive for LATAM from 2018 to 2020. During this period, he was responsible for innovating customer and partner experiences across more than 23 countries. He later transitioned to the role of Product Manager from 2020 to 2021, where he continued to contribute to the company's objectives while working remotely.
Experience at SoWhat? Factors
Bernardo Robles Garduño worked at SoWhat? Factors in two capacities. He served as a Key Account Manager from 2017 to 2018, managing client relationships in a hybrid work environment. Following this, he took on the role of Project Manager / Customer Success for 8 months in 2018, where he focused on customer success initiatives while working remotely in the Mexico City area.
Education and Academic Background
Bernardo studied at Universidad Panamericana, where he earned a Licenciado en Administración y Negocios Internacionales. His studies spanned from 2011 to 2016, culminating in a degree focused on international business. This academic background has informed his professional approach in customer success and business management.
Specializations and Strategic Focus
Bernardo specializes in maintaining a low churn rate and cultivating a partner ecosystem through strategic business programs. His focus includes establishing direct relationships with influential decision-makers to achieve specific KPIs. He has developed key programs such as the 'Partners Program' and the 'Customer Onboarding and Retention Program' to enhance customer engagement.