Darrin Koonce
About Darrin Koonce
Darrin Koonce serves as the Director of Product Operations at Zumper, bringing over fifteen years of experience in partner operations, customer success, and product management. He has previously held various roles at StubHub and Zumper, demonstrating expertise in SaaS, operational strategy, and product marketing.
Current Role at Zumper
Darrin Koonce serves as the Director of Product Operations at Zumper, a position he has held since 2023. In this role, he is responsible for overseeing product operations and ensuring that strategic initiatives align with the company's goals. His work is conducted in a hybrid setting, allowing for flexibility while maintaining productivity.
Previous Experience at StubHub
Prior to his current role, Koonce worked at StubHub in various capacities. He was the Senior Strategic Account Manager for Music & Theater from 2017 to 2018, where he managed key accounts in the entertainment sector. Before that, he held the position of Senior Global Marketing Manager from 2016 to 2017 and served as the Global Content Operations Manager from 2010 to 2016, accumulating significant experience in marketing and content operations.
Experience at Zumper
Before becoming the Director of Product Operations, Koonce held the position of Director of Operations at Zumper from 2020 to 2023. In this role, he focused on enhancing operational efficiency and driving strategic initiatives within the company. He also served as Senior Manager - Content & Listings from 2019 to 2020, contributing to the management of content and listings on the platform.
Education and Expertise
Koonce earned a Bachelor’s Degree in Business Administration and Management from the University of San Diego, where he studied from 1998 to 2001. He possesses over fifteen years of experience in partner operations, customer success, and product management. His expertise includes SaaS, operational strategy, and product marketing, with a focus on utilizing data to inform decisions and execute strategic plans.
Professional Focus and Passion
Darrin Koonce is passionate about the convergence of supply and demand, aiming to enable growth and enhance customer service. He thrives in fast-paced environments that prioritize speed and decision-making, reflecting his commitment to driving operational success and customer satisfaction.